Knowledge and Numbers
Why choose HealPath as your digital primary care platform?
HealPath is Egypt’s digital primary care platform offering fast access to clinicians, coordinated care pathways, and integrated services for long-term health management.
What makes HealPath different from traditional healthcare providers?
HealPath combines on-demand urgent care, tele-triage, specialist access, and chronic care programs in a single digital experience designed for convenience and continuity.
How does HealPath ensure clinical quality and patient privacy?
Clinical services are delivered by licensed professionals following clinical governance protocols; patient data is protected under HealPath’s privacy and security policies.
How do I create an account on HealPath and what documents are required?
You can register online with basic personal information; certain services may require identity verification or employer/insurance credentials as specified.
What should I do if I forget my password or cannot log in?
Use the password reset flow on the login page or contact customer support for assistance with account recovery and verification.
Can I manage family members from a single HealPath account?
HealPath supports account management options for dependents where permitted; check account settings or contact support to enable family access.
What services are available on HealPath and when should I use each?
Services include Urgent Care, Specialty Care, Tele-Triage, Chronic Care Management, HealPass for students, and Digital Medical Tourism — each with guidance on typical use cases.
How do I find and book an appointment with a doctor or specialist?
Use the platform’s search and booking tools to select a clinic, practitioner or specialty and choose an available appointment slot online.
How does Tele-Triage work and what are its limitations?
Tele-Triage provides remote clinical assessment and guidance; it is suitable for triage and initial management but may refer you to in-person care when necessary.
What is included in HealPass student packages versus corporate and individual options?
HealPass focuses on student needs (family doctor access, specialist visits, student discounts); corporate programs include onsite doctor and workplace health; individual plans offer pay-per-service and subscriptions.
What do subscription plans cover regarding consultations, medications and lab tests?
Coverage varies by plan; plans may include set numbers of consultations, discounts on medications, and bundled lab or imaging offers — see plan details.
How does billing and payment work? Are installments or institutional billing available?
Payments are processed online; corporate invoicing and negotiated rates are available for businesses, while individuals use standard payment methods or supported installment partners.
How can companies subscribe to Doctor on Site or workplace health programs?
Companies contact HealPath’s corporate partnerships team to request proposals, pilots, and pricing tailored to their employee population.
What corporate services are available (workplace assessments, chronic care, peri-surgical coordination)?
Corporate services include workplace health assessments, employee virtual care access, chronic disease management, peri-surgical coordination and wellness programs.
Who are the clinicians and specialists on HealPath and what credentials do they hold?
Clinicians are licensed professionals with verified credentials and specialties; HealPath maintains clinical governance oversight for quality and safety.
How does HealPath handle emergencies that require immediate in-person care?
Tele-Triage clinicians follow escalation protocols and will advise emergency services or direct you to the nearest appropriate facility when immediate in-person care is needed.
How is my medical data protected and where can I read the privacy policy?
HealPath secures medical data using technical and organizational safeguards; the full Privacy Policy is available on the website and linked in the footer.
Where can I find HealPath’s Terms of Use and other legal policies?
Terms of Use and legal documents are published on the website and accessible from the footer links and resource pages.
What should I do if I experience a technical issue with the app or website?
Report technical issues via the support channels in the app or website; include screenshots, device and browser details to speed troubleshooting.
What are HealPath customer support hours and how do I contact them directly?
Customer support hours and contact options (phone, email, contact form) are listed on the Contact page; urgent clinical lines operate 24/7 where indicated.
What is the Digital Medical Tourism program and how does it assist international patients?
Digital Medical Tourism supports remote consultation, care coordination, and logistical planning for international patients seeking treatment with HealPath partners.
What exactly does HealPass for students include (consultations, discounts, extras)?
HealPass typically includes family doctor consultations, a set number of specialist visits, and discounts on mental health, nutrition, labs and medications per plan.
How do I submit feedback or file a complaint about my care experience?
Feedback and complaints can be submitted through the Contact page, in-app feedback tools, or by emailing customer support; HealPath tracks and responds per its resolution policy.
What steps does HealPath take to investigate and resolve complaints?
Complaints are acknowledged, investigated by the relevant team, and resolved with escalations as necessary; outcomes and follow-up are communicated to the complainant.